Returns and refunds

We want all our products to arrive in perfect usable order. Of course if they are not then you can return products within 30 days of receipt for a refund or to exchange for something else.

Items returned must be in their original unopened packaging with all labels and tags still attached. Due to hygiene and security reasons, certain items can’t be returned unless faulty, unfit for purpose, not as described or of an unsatisfactory quality. We’ll inspect the items when they are returned.

What do you need to do?

If there is a problem with the item you ordered and you decide to return it:

  • Fill in the form below telling us about the items you want to return or exchange.
  • Will will send you the returns form and any other information we require including the invoice sent with your order.
  • Refunds will be issued to the card used to make the original purchase. Please allow 5 -10 working days for the funds to show in your account.
  • If we can’t provide a replacement we will refund you and let you know via email. You can return the parcel by standard Royal Mail delivery using the freepost label provided; this will take up to 7 working days to reach us.

Complete our returns form

Returns form